Surveys are an important aspect for any business, new or old, big or small. “Your customers’ opinions and feedback are one […]

Can you think of a time where you feel you received exceptional customer service? What about this experience stood out to you?
Striving to give your […]

Impact of Timely Response using Data:

Having trouble with delayed responses to customer feedback? Concerned about your overall customer retention […]

Impact of Employee Satisfaction Using Data:

Exceptional employees are a crucial resource to the success of a company. Maintaining satisfied and engaged employees […]

Defining Risk in Business

Will Kenton‘s definition of business risk is perfectly stated; “Business risk is the exposure a company […]

Customer Retention

Have you ever wondered what percentage of your customers return to use your services or products? What about the […]

Have you ever wondered what customers think about your product or the services you provide? How likely are they willing to recommend your business to […]

As a business owner or shareholder, has your business ever been the victim of negative social media from some of […]