One of RavenCSI’s landmark engagements involved a luxury resort with over 1,200 employees struggling with high turnover and low morale. The leadership team faced challenges in understanding the root causes of disengagement and needed a robust solution to collect and analyze employee sentiment.

Using RavenCSI’s advanced survey technology, the resort achieved a 63% response rate, up from just 21% using their old platform. AI-generated themes and sentiment analysis identified key improvement areas, leading to targeted action plans. The insights uncovered underlying concerns, such as lack of career development opportunities and ineffective communication channels.

As a response, the resort undertook leadership development initiatives, enhanced communication plans, and added employee recognition programs. This led to a turnover decline of 25% and an increase in overall job satisfaction scores of 32%, securing a long-term partnership with RavenCSI for sustained growth and involvement.