Features 2019-03-20T06:43:57+00:00

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HOW IT WORKS OVERVIEW VIDEO

HIGHLIGHTED FEATURES

Features-Real Time Alerts

Real Time Alerts:

With any survey you will be able to add “Real Time” email or text alerts to various questions. Within the tool you will set up the criteria for the alert and the resource/s you want it to be sent too. When a survey is completed, and the response triggered an alert. The selected leader would get a compiled email indicating an “action” was needed to enhance “Real Time” service recovery.

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Features-Action Tracker

Action Tracker:

With the “Action Tracker”, you will be able to track the cycle time from an “Alert” to action taken by your assigned resource/s, which will increase accountability. You will be able to categorize the actions taken by your staff/team, for additional opportunities for improvement & customize the reports just like the report builder feature.

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Features-Org Hierarchy Logic

Org Hierarchy Logic:

With the “Org Hierarchy” feature, you will be able to manage connection points throughout the tool including:

  • Email or text alerts
  • Action tracker sorting
  • Report generation

It is a key feature to view responses by organization level dynamically, and to identify opportunities for improvement.

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Features-Dynamic Dashboard

Dynamic Dashboard:

With the “Dynamic Dashboard” feature, you can create custom “Real Time” dashboard reports and analyze data from any internet connected device using a dedicated URL including:

  • Demographics
  • Time period selection
  • Organizational Hierarchy

This will provide “Real Time” analysis, with limited need to export data for additional analysis.

The charts on the dashboard will include multi-axis capability, pooling of questions to get overall results, and print/export options.

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Features-Easy Survey Design

Easy Survey Design:

Designed using Lean methodology to reduce motion and click waste including:

  • Drag & drop capability
  • Floating features to ease with designing your surveys & reports
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ADDITIONAL FEATURES

Mobile Ready:

The survey tool & reporting capabilities was designed to be able to use any internet connected device including mobile phones.

Kiosk Capable:

Many organizations will desire to have a Kiosk in their office or on a table for customers to use. The survey tool has included the capability to add a Kiosk timer to any survey so if a customer doesn’t complete the survey within a specified time period, the survey will default back to 1st question and be ready for the next person to complete the survey.

Drag & Drop:

Using a painting artist’s perspective, where a “palette” is the center feature, we included Drag & Drop features on the left or right side of the palette, just like an artist would mix their colors.

User Management:

Since the product was designed for B2B applications we have included a “User Management” panel to manage access for a variety of users per license. The client “Administrator” would have the capability to manage access and the various hierarchy options available for the various users within a client.

Demographics:

This is a very important feature organization’s need in order to analyze marketing & customer information. We have included Demographics as a key feature in our “Real Time” reports to allow the organization to dynamically see the results.

Import Files:

Seems like a common need, well we have taken this to the next level of capability. You not only will have the ability to import in a defined structure we will provide, we also included a dynamic drop-down feature to isolate importing errors and enhance correction capabilities.

Assigned Representative:

Our goal is to enhance your ability to get usable customer information and enhance your business performance. For the “Paid” plans we will provide access to a Raven customer service representative to assist you during set-up and to make sure you have a good experience using our products. We want your feedback to continue the pursuit toward perfection.

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READY TO GET STARTED?

CHOOSE A PLAN THAT FITS YOUR NEEDS.

HAVE MORE QUESTIONS?

REACH OUT TO GET THE ANSWERS YOU NEED.

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