END USER LICENSE AGREEMENT (EULA)

Last Updated: April 03, 2025

This End User License Agreement (“EULA” or “Agreement”) is a legal contract between you (“User,” “you,” or “your”) and RavenCSI Inc., a corporation organized under the laws of the Maricopa County in the state of Arizona, with its principal office at 1736 N. Chestnut Circle, Mesa AZ 85213 (“RavenCSI,” “we,” “us,” or “our”), including its affiliates Vizbii Inc. and Lideranca Inc., and any current or future subsidiaries of RavenCSI, Vizbii Inc., or Lideranca Inc. (collectively, the “Affiliated Entities”). This Agreement governs your access to and use of the RavenCSI SaaS survey platform (the “Service”), which is provided through our website, applications, or other digital means. By accessing or using the Service, you agree to be bound by the terms and conditions of this EULA. If you do not agree to these terms, you may not access or use the Service.

1. Definitions

  • “Service” refers to the RavenCSI SaaS survey platform, including all software, features, tools, content, and updates provided by RavenCSI or its Affiliated Entities.
  • “User” refers to any individual or entity accessing or using the Service under this Agreement.
  • “Affiliated Entities” means Vizbii Inc., Lideranca Inc., and any current or future subsidiaries of RavenCSI, Vizbii Inc., or Lideranca Inc.
  • “Content” means any data, text, survey responses, or other materials you upload, submit, or generate through the Service.

2. License Grant

2.1 Limited License. Subject to your compliance with this EULA, RavenCSI grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business or personal purposes, as applicable, in accordance with the subscription plan you have selected.

2.2 Scope of License. This license does not grant you any ownership rights in the Service or any intellectual property of RavenCSI or its Affiliated Entities. The Service is provided on a subscription basis and hosted by RavenCSI or its designated providers; you do not receive a copy of the software.

2.3 Reservation of Rights. All rights not expressly granted herein are reserved by RavenCSI and its Affiliated Entities.

3. Restrictions on Use

You agree not to:

  • Copy, modify, distribute, sell, lease, or sublicense the Service or any part thereof;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except as permitted by applicable law;
  • Use the Service for any illegal, unauthorized, or commercial purpose not expressly permitted by this EULA;
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices in the Service;
  • Use the Service to create a competing product or service;
  • Interfere with or disrupt the integrity or performance of the Service.

4. Ownership and Intellectual Property

4.1 Service Ownership. The Service, including all software, designs, trademarks, and other intellectual property, is owned by RavenCSI or its Affiliated Entities and is protected by copyright, trademark, and other laws.

4.2 User Content. You retain ownership of any Content you upload or submit to the Service. By submitting Content, you grant RavenCSI and its Affiliated Entities a worldwide, non-exclusive, royalty-free license to use, store, process, and display such Content solely to provide and improve the Service.

4.3 Feedback. Any suggestions, comments, or feedback you provide about the Service may be used by RavenCSI and its Affiliated Entities without obligation or compensation to you.

5. Affiliates and Subsidiaries

5.1 Protection of Affiliates. This EULA extends to and protects Vizbii Inc. and Lideranca Inc., affiliates of RavenCSI, as well as any current or future subsidiaries of RavenCSI, Vizbii Inc., or Lideranca Inc. These Affiliated Entities are third-party beneficiaries of this Agreement and may enforce its terms as applicable.

5.2 Future Subsidiaries. Any subsidiaries formed or acquired by RavenCSI, Vizbii Inc., or Lideranca Inc. after the effective date of this EULA shall automatically be included as Affiliated Entities under this Agreement without requiring an amendment.

6. Privacy and Data

Your use of the Service is subject to our Privacy Policy [Insert Link], which describes how we collect, use, and protect your personal information and Content. You agree that RavenCSI and its Affiliated Entities may process your data as necessary to provide the Service and comply with applicable laws.

7. Term and Termination

7.1 Term. This EULA remains in effect until terminated as provided herein or until your subscription to the Service expires or is canceled.

7.2 Termination by RavenCSI. We may suspend or terminate your access to the Service at our discretion if you violate this EULA, fail to pay applicable fees, or if we discontinue the Service, with or without notice.

7.3 Effect of Termination. Upon termination, your license to use the Service ends, and you must cease all use. RavenCSI may delete your Content after a reasonable period, subject to applicable law.

8. Disclaimers and Limitation of Liability

8.1 No Warranties. The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 Limitation of Liability. To the maximum extent permitted by law, RavenCSI and its Affiliated Entities shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, even if advised of the possibility of such damages. Our total liability shall not exceed the fees paid by you for the Service in the preceding one (1) month. If applicable.

9. Indemnification

You agree to indemnify, defend, and hold harmless RavenCSI and its Affiliated Entities, including their officers, directors, employees, and agents, from any claims, losses, or damages arising from your use of the Service, your Content, or your breach of this EULA.

10. Governing Law and Dispute Resolution

This EULA is governed by the laws of the State of Arizona, United States, without regard to conflict of law principles. Any disputes arising under this Agreement shall be resolved through binding arbitration conducted in Phoenix, Arizona, at the offices of the American Arbitration Association (AAA) located at 3200 N Central Ave, Suite 1560, Phoenix, AZ 85012, under the Commercial Arbitration Rules of the AAA then in effect, except that either party may seek injunctive relief in a court of competent jurisdiction in Maricopa County, Arizona. The arbitration shall be conducted in the English language by a single arbitrator, and the costs of arbitration shall be shared equally by the parties unless otherwise determined by the arbitrator.

11. Miscellaneous

11.1 Entire Agreement. This EULA, together with any applicable subscription terms and our Privacy Policy, constitutes the entire agreement between you and RavenCSI regarding the Service.

11.2 Amendments. We may update this EULA from time to time by posting the revised version on our website. Continued use of the Service after such changes constitutes your acceptance of the updated terms.

11.3 Severability. If any provision of this EULA is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.4 Assignment. You may not assign this EULA without our prior written consent. RavenCSI may assign this EULA to any Affiliated Entity or in connection with a merger or sale of assets.

11.5 Contact. For questions about this EULA, contact us [email protected].